Plan the booking around the rug and address
Tell us whether the rug is at your home, a rental property or another address, and who will be available for collection. If you are arranging cleaning between tenancies or before a move, include the relevant dates before the booking is made.
A large rug may be more awkward to move than its measurements suggest. Let us know about stairs, narrow access or heavy furniture standing on it so the practical arrangements can be discussed in advance.
Choose care around the material
Wool, synthetic fibres and delicate woven rugs respond differently to moisture, agitation and cleaning products. We inspect the construction, backing and colour stability before deciding how to proceed. The label is helpful, but it does not replace the assessment.
If the rug is a family piece with no label, send clear photographs of both sides and any fringe. Mention previous repairs, fragile patches or a backing that is shedding powder or separating.
Describe everyday soil and specific accidents
For a routine clean, tell us where the rug is used and how long it has been since it was professionally cleaned, if known. For a spill, give the substance, approximate date and any products already applied. A stain’s history often matters as much as its size.
Pet accidents need their own explanation, especially if the same area has been affected more than once. We can discuss appropriate treatment and limitations without promising an outcome that inspection has not supported.
Agree collection, cleaning and return together
Your Perth enquiry will be checked against available collection arrangements. Do not assume a fixed weekly day; we will confirm timing for your address. Ask about any specific return deadline before you book.
The agreed quote should cover the cleaning and the confirmed collection and delivery terms. Once the rug returns, regular vacuuming and prompt, careful spill handling help maintain it between professional cleans.
Your questions, answered.
Do you offer a fixed Perth collection day?
Availability is confirmed when you enquire. Include your postcode and any date requirements so we can discuss a suitable booking.
Can you clean a rug with loose fringe?
Tell us before booking and send a photograph. Existing weakness or damage can affect the handling and cleaning options.
What measurements do you need?
Length and width of the main rug body, in centimetres or metres. List multiple rugs individually.
Plan your rug clean
Explore our workshop process · Understand pricing · Find your collection area · Read more rug care advice