1. Tell us about the rug and collection address
Give the length and width of each rug, your postcode and the reason for cleaning. A label photograph is useful if available. Mention pet accidents, a recent spill, loose backing, delicate fibres or previous treatments. If you have a deadline, explain it before booking.
We confirm the quote and collection and return arrangements for your address. Include practical details such as stairs, restricted parking or heavy furniture on the rug. A clear enquiry helps us prepare for both the visit and the workshop assessment.
2. Inspect construction, condition and colour
The inspection considers pile, foundation, backing, fringe and existing wear or damage. We check the information supplied and consider appropriate testing, including colour stability where relevant. A label is useful but does not replace examining the whole rug.
If the condition changes the proposed approach, we discuss it. Some rugs need modified treatment, and some requested results cannot be safely achieved. Existing fading, worn pile and damaged backing are not corrected simply by washing.
3. Prepare and remove appropriate loose soil
Dust and grit can sit below the visible surface. Suitable dry soil removal and preparation are considered before the main clean. The rug’s strength and construction determine how it should be handled.
Preparation is not an excuse to use the most aggressive equipment available. A delicate older rug may need a different approach from a robust modern one. Any identified stain or odour concern is considered alongside the overall condition.
4. Clean using a method suited to the rug
Where washing is appropriate, suitable products, agitation and rinsing are selected for the material and condition. Our workshop can use hand or machine-assisted processes as appropriate; there is no single wash promised for every rug.
Specific treatment may be discussed for pet odour, spots or other concerns. We explain the intended result and its limitations. Cleaning is not a guarantee of complete stain removal, and additional work should be clear rather than assumed.
5. Remove moisture and allow suitable drying
Moisture removal and controlled drying are part of the job. The approach needs to suit the rug, including its foundation and backing. Drying cannot sensibly be reduced to a promise based only on the rug’s surface feeling dry.
Condition, fibre and any additional treatment can affect timing. We confirm the expected turnaround for the booking and discuss an important deadline in advance. Do not arrange an event around an unconfirmed return date.
6. Check and arrange the return
After the appropriate process, the rug is checked and prepared for return. Any remaining limitations or care considerations can be discussed. Collection and delivery arrangements are agreed for the address rather than inferred from a general service-area page.
Before putting the rug back, make sure its floor area is clean and dry. Follow the rug’s care instructions, vacuum appropriately and deal with fresh spills gently. If you have a question about the result or care, contact us with the booking details so we can address the specific rug.
Your questions, answered.
Does every rug go through the same machines?
No. Preparation, cleaning and moisture removal depend on the rug’s construction, strength, dyes and condition.
Can you promise a fixed turnaround before seeing the rug?
We discuss expected timing when booking. Delicate construction, condition or additional treatment can affect it.
Where does the cleaning take place?
At our Milngavie workshop: Unit 4, 3 Cloberfield Industrial Estate, G62 7LN. Call 07500 149433 to discuss arrangements.
Plan your rug clean
Explore our workshop process · Understand pricing · Find your collection area · Read more rug care advice