Confirm the Dunfermline address and timing
A full postcode helps us check your address and the practical collection arrangement. If you are booking for someone else, include their access requirements and who will be there. Mention stairs, entry systems or difficulty moving the rug from under furniture.
Please give any deadline at the enquiry stage. The time needed depends on the rug, the proposed treatment, drying and the confirmed collection and return arrangements. We will confirm the available Fife collection dates when you enquire.
Choose the right service for a loose rug
A rug can have more than one fibre, a stitched or glued backing, delicate fringe or dyes that need testing. We inspect these features before deciding on the cleaning method. This workshop service is distinct from cleaning fitted carpets in place.
For an initial quote, send the length and width and a photograph of the label if one is present. If the rug was bought second-hand or its cleaning history is unknown, mention that too.
Pets, family use and everyday wear
Explain whether the rug needs a general refresh or has a particular accident, persistent smell or sticky patch. If pets repeatedly favour one area, point it out so we can assess both the surface and what may have reached the foundation.
Cleaning products already applied at home are relevant. Tell us their names where possible. Adding fragrance may disguise a smell briefly without addressing the source, and repeated wetting can create another problem.
Know what you are booking
Your quote should make clear the cleaning and any agreed additional treatment, together with collection and return terms for your Dunfermline address. Cleaning takes place at Unit 4, 3 Cloberfield Industrial Estate in Milngavie.
We will explain significant limitations such as colour loss, damaged backing or wear. Once the rug is returned, use the care guidance appropriate to its fibre and let fresh spills be assessed before trying stronger products.
Your questions, answered.
Do you cover other Fife addresses?
Send the full postcode with your enquiry. We check availability for the actual address rather than assuming every Fife location has the same arrangement.
Can you clean a second-hand rug?
We can assess it. Tell us the history you know and any odour, repairs or previous treatments; unknown history may affect the assessment.
Does the quote include returning the rug?
The collection and return terms are confirmed with your quote. Make sure both are agreed before booking.
Plan your rug clean
Explore our workshop process · Understand pricing · Find your collection area · Read more rug care advice