Confirm the route before making plans
Dundee enquiries need an address check so we can confirm a suitable collection arrangement. Collection dates are agreed directly with you when availability is confirmed. Include any deadline and whether the rug is at a home, rented property or business.
If you are coordinating access with a tenant, family member or property manager, tell us who will be available. A working contact number and clear access instructions help avoid an unsuccessful collection.
A useful enquiry starts with the rug
Measure the main body of the rug in two directions and state whether your measurements include the fringe. List each rug separately if there are several. A photograph of the label is helpful, but a missing label is not a reason to abandon the enquiry.
Tell us whether the concern is general soil, a fresh spill, pet odour, dampness or a delicate rug you are unsure how to clean. These are different problems, and the right advice depends on the construction and condition as well as the visible mark.
For rugs in busy living spaces
A rug in a family living room may contain dry grit and everyday residues without one obvious stain. Surface vacuuming is useful maintenance, but cleaning can require a broader assessment of the pile and foundation. We inspect the rug before choosing the method.
Pet odours and dark patches deserve specific discussion. Please identify the affected areas and any sprays or home cleaning already attempted. Adding more products can make the original problem harder to assess.
Cleaning, drying and the journey home
The workshop process includes inspection, appropriate preparation and cleaning, and drying suited to the rug. Where a rug has colour instability, a sensitive backing or existing damage, we explain how that affects the available options.
Your quote should settle the cleaning price and the collection and return arrangements for Dundee. Ask about a required date before booking. After delivery, follow the care advice for vacuuming, spills and placing the rug back on a suitable dry floor.
Your questions, answered.
Do you have a Dundee shop?
Our cleaning workshop is in Milngavie. This page is for Dundee service enquiries; collection availability is confirmed using your postcode.
Is collection included?
Collection and return terms are confirmed in your individual quote. Give us the full postcode so we can quote the complete arrangement.
Should I wash a stained rug before collection?
Avoid trying additional cleaning products. Tell us what happened and what you have already used so we can advise appropriately.
Plan your rug clean
Explore our workshop process · Understand pricing · Find your collection area · Read more rug care advice